Journeys · 03
Nomad Diaries Exclusive
Our most individual level of planning, for milestones and for travellers who want every element considered on its own terms — accommodation, experiences, pacing, and the small details in between. Planned privately, with no template underneath.
Suited to
Celebrations, special occasions, and journeys that deserve to be one of a kind.
May include
- Premium accommodation, chosen individually
- Private and specialist experiences, where available
- Extended, detailed travel coordination
- Discreet, personal planning from first message to final day
Every journey is planned individually. Nothing is included until it is in your written plan and quotation.
How it works
It begins with a conversation.
01
Tell us about the trip
Where you'd like to go, who's coming, and how you like to travel. Rough dates are fine, and so is “we're not sure yet.” A real person reads every message.
02
We shape it with you
A draft plan, the arrangements that suit your group, and a clear quotation. Change anything until it feels right.
03
Confirm, then travel
Nothing is booked until you've approved the plan and we've confirmed it in writing. Then we stay in touch for the whole trip.
No obligation and no payment to start. A real person replies, usually straight away during our reply hours: Monday to Saturday 7am – 11pm, Sunday 10am – 6pm, Philippine time.
Start planningGood to know
Booking and payment
Every answer follows our booking terms, which always take precedence.
How do we secure a booking?
For a private tour, a 50% downpayment normally secures your vehicle, driver and date, with the balance due before the tour. Airport transfers usually require full payment to confirm. Visa assistance, eSIMs, hotels and tickets are paid in full before work begins or the booking is issued. In peak season or for last-minute requests we may need full payment earlier.
Terms §5.4
What currency will we be charged in?
Our payment processor is based in the Philippines, so your card is generally charged in Philippine pesos even when we have quoted you in US dollars for convenience. The amount that counts is the one on your final invoice or payment page. Your own bank may add its own exchange rate or foreign transaction fee on top.
Terms §5.2
How should we pay, and how do we know it is really you?
Only through a payment channel we have given you in writing: our approved bank account, payment link or card gateway. We will never ask you to send money to an unverified personal account. If a message asks you to pay somewhere unexpected, stop and check with us on our published number or email first. A booking is confirmed only once payment is actually credited and verified.
Can we reschedule or cancel?
Send the request in writing through an official channel. It takes effect when we confirm it, and the time we receive it sets the cut-off. The default cut-off is 48 hours before service. Inside 48 hours, on the day, or as a no-show, a private tour is generally non-refundable, because the vehicle, driver and any reservations are already committed. Rescheduling is subject to availability and any rate difference.
What is not refundable?
Anything we have already committed to suppliers on your behalf: vehicle and driver allocation, hotel and ticket bookings, guides, permits, courier and visa fees, and payment-processing costs. Where we deduct these, we will explain the breakdown. Refunds on hotels, flights and insurance are limited to what the supplier actually returns to us.